Creating Your Organizational Culture Blueprint
The Values Blueprint is the foundation for establishing an organizational culture built on values. Most organizations we work with have values in some form. But rarely do we see values that are clearly defined and which include a set of behavioral descriptions. Has your organization defined it's values and the behaviors that reflect those values? Read more about the Values Blueprint.
Hiring “A” Players who Mirror the Values
One of the most important things you can do to create and sustain a values-centric culture, is develop a system for recruiting and hiring “A” players who mirror your values. Values based and peer based interviewing methods are key parts to building a values-driven culture and are derived on the knowledge that "past behavior is a reliable predictor of future behavior".
Read more about values and behavior based interviewing
A System of Rewards and Accountability
It isn't enough to hire "A" players. You must continually exceed the expectations of your people and re-recruit them every day to achieve true employee engagement. To be effective a total rewards and recognition system should reinforce your companies values and should include active listening to identify what is really important to employees. Read more about creative total rewards packages
Customer Loyalty and Workplace Culture
Maintaining a workplace culture that inspires trust both internally and outwardly to customers wins customer loyalty and increases bottom line results. The values blueprint process is essentially a re-branding effort. Your values are your brand which become visible to customers each time they make contact with an employee. Have you examined the customer “touchpoints” to ensure that the new brand and values are shining through?
Continuous Discipline to Sustain Your Culture
The model for creating a values-centric organizational culture is simple, but many leaders fail to execute these simple principles. Doing the right things well, every time, requires consistent discipline and an integration of values into the very heartbeat of an organization on a daily basis.
Read more about the Built On Values five step model here or download the free white paper.