How This Leader is Focusing on Values to Transform Workplace Culture

If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting! By Gayle Watson, People Ink. A great example of a leader who understands why a strong people culture is so important and how to go about building it. Dr. Williams shares the beginning of their journey in this video. It’s an exciting time to be at the UNT Health Science Center. Dr. Michael Williams, DO, MD, MBA and president … Continue reading →

Manage People at the Speed of Change

How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →

You are on the outside what you are on the inside-no debate!

by Ann Rhoades, People Ink. One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience. Think about that.  How many of you know what your employees’ experience is in your company? I’m also not talking about spending loads of money so that people can have a great time … Continue reading →

Wow customer service examples around town – AT&T

by Grant Spoon, People Ink. Occasionally I come across great customer service experiences that stand out as memorable. One that comes to mind is from an AT&T mobile store in Plano, Texas. Lots of companies provide good customer service. But creating a Wow customer experience generally requires more than just a “hello, how I can help you today”. This is not a story about all AT&T stores or it’s many avenues of customer service, it’s … Continue reading →

Values-Based Recruiting at Community Coffee Company

The above video gives you a taste of the culture Community Coffee Company is building and we think they are doing a great job. By Gayle Watson, People Ink. I recently had the opportunity to look back at the progress made by one of our clients, Community Coffee Company. They began their culture transformation in 2012 with the help of People Ink. At that time, Community Coffee Company reviewed their core Values and developed a … Continue reading →

Why Workplace Culture Matters

Does anyone think their business culture is a competitive advantage? If not, why not? We typically hear about organizational culture in Human Resources circles or in the news when big headlines hit. But without an understanding of exactly how culture affects people and ultimately performance it’s easy to lose track of why a leader or a company might want to invest time and energy in developing it. If working on a company culture didn’t actually … Continue reading →

Quick tips to making things better at work

By Gayle Watson We often get questions about how to make things better at work or improve the company culture. This is a very broad question without knowing the specifics of each company’s situation. Often workplace culture journeys begin by conducting a culture assessment which gets into the details of your culture such as whether employees can even identify company values or not, but I’ll get into that in a later article. The simplest response … Continue reading →

Is a Values-Based Culture Worth the Effort?

A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But it can become an inevitability if you create the right environment to foster it. We have found that to move to a positive, performance-enhancing culture, leaders simply need to model the values and behaviors they want to see in employees and create systems to reinforce those behaviors. Yes, it is simple conceptually. You can change culture by design if you … Continue reading →

How to Create a Customer-Centered Corporate Culture

By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur.   His latest book is  High-Tech, High-Touch Customer Service.  A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads.  And unlike other business advantages, a strong company culture is almost entirely knockoff-proof.  Why?  Your competitors can be 100% relied on to not take the time to focus on the … Continue reading →

Yahoo – Telecommuting Culture Gone Wrong?

What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees. Critics point out the downside to employees such as productivity losses, commuting headaches, child care costs, and other increased employee costs as reasons for their dismay. From an employee relations point of view this policy change has been a viewed negatively … Continue reading →

Company Focus: The Company that Culture Built-Infusionsoft

Companies who are living their values and exemplifying the concept of a high performing people-centric culture deserve recognition.  They serve as an example to model, learn from, and even envy. Today’s company focus in on technology company Infusionsoft “The company that culture built” At Peopleink, we are pleased to see Infusionsoft’s focus, from day one, on building an exemplary culture through lived values … Continue reading →

The Value of a Chief Culture Officer in Your Company

By Kyle Lagunas, guest writer. The Society for Human Resource Management (SHRM)/Globoforce Winter 2012 employee recognition survey reported that 90% of the 770 HR leaders surveyed identified culture management as an important or very important challenge for their organization. To help address this challenge, more companies are hiring culture leaders or adding responsibilities to existing roles within the company. But should this role fall on one person or or does it reside with everyone in an organization? … Continue reading →

Five techniques to vastly improve your interviewing and hiring results

We’ve talked in prior articles about the importance of consistently living company values through clearly defined behaviors and why this is important. Today’s article is HOW TO select people who fit the values you have defined for your company. Later in this article we have a product recommendation for you that makes the hiring process simpler and more effective. This product is directed towards the hospital and healthcare industries yet the principles discussed next can … Continue reading →

Psychology At Work-Happy Employees Give Better Customer Service

By Alexa Thompson. (Alexa writes for an online psychology resource providing prospective students and professionals with useful information about the study of psychology.) Employees give what they receive. Businesses understand what good customer service is but are sometimes disappointed when delivery of a product or service is combined with poor employee attitudes.  Clearly customer service training and expertise is important in delivering a positive customer experience but how does the environment employees work in affect … Continue reading →

5 Steps to Creating a Values-Rich Organizational Culture

Image courtesy of supakitmod /"

Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often, those lived values bear almost no resemblance to the stated values — those lofty statements painted on the walls or sanctified in a mission statement. Many leaders want to believe that all they need to do is proclaim a set … Continue reading →

A Customer Service Culture-Congratulations to JetBlue Airways Award

Congratulations jet Blue on another customer service award. Below is a June 13th letter from David Barger of JetBlue Airways informing crew members of the eighth consecutive J.D. Powers award for highest customer satisfaction. JetBlue continues to astound. If your looking for an example of how organizational culture can drive performance & customer satisfaction, look at JetBlue Airways. … Continue reading →

Built On Values-Candidate for 2011 Book Award

Ann Rhoades’ Book on Organizational Culture becomes an Award Candidate Thanks to everyone who has purchased the book Built On Values-Creating an enviable culture that outperforms the competition  by Ann Rhoades.  People Ink has received positive feedback from business leaders, companies, and clients about the value and usefulness of the book.  It is now a candidate for the 2011 800-CEO-READ Business Book Awards.  Nominees for the the 2011 awards are posted here The winning books, … Continue reading →

Values-Based Culture The New Hot Topic in Business Management?

Values Based Leadership and Cultures Based Upon Values is now apparently Hot. A recent online article by The Economist Magazine reports that Walmart is trying to instill a “Values-Based” organizational culture. Congratulations. If you need help please call us “AS WALMART grew into the world’s largest retailer, its staff were subjected to a long list of dos and don’ts covering every aspect of their work. Now the firm has decided that its rules-based culture is … Continue reading →

Employee Engagement Starts by Hiring “A” Players.

Gayle Watson, V.P. Of People Ink answers questions about employee engagement and organizational culture. Employee Engagement and Management Practices. Question: Lately I’ve been reading about employee engagement at work and strategies to help promote employee engagement. To me some employees seem more motivated about doing a good job and it’s not really a management issue. Do you think an engaged workforce is up to management or is it that some people are just more engaged … Continue reading →

Defining Your Organization’s Values-A Step towards Intentional Workplace Culture

We recently received this question from a reader: “I have a quick question….  I am working with a client to define “values.”  Bought your book and discovered that the Values Team is doing much of what you suggest, which is nice to learn! However, we are getting very hung up on what is a value, vs. a strategy.  I don’t find any distinguishing definitions in the book.  Any help?” What are Organizational Values? This is … Continue reading →

Interview Strategy-Your Quest to Attract Top Talent

Hire the Best People with a Values-Based Interview Strategy By: Ann Rhoades, author of Built on Values: Creating an Enviable Culture that Outperforms the Competition (Jossey-Bass, 2011.) In your quest to attract top talent, are you hiring too many people who are just average? Why not let your best people help you select candidates who are a better fit for your corporate culture? Getting your best people – your A Players – involved in the hiring process … Continue reading →

How Google has become one of the world’s most enviable workplaces

Can lava lamps and beanbags REALLY inspire innovation? This is a guest post by Kursty Groves of (visit their site to read more interesting articles on workplace culture, design, creativity) News travels fast when there’s a new cool office that’s been opened – especially when that office belongs to one of the most talked-about companies in the world: Google.  With about a billion requests processed per day by the ubiquitous search machine, Google’s bid … Continue reading →

Corporate Culture Award of Distinction to Juniper Networks.

Congratulations to Juniper Networks for making the list of World’s Most Ethical Companies for 2011. We are very pleased that one of our former clients is being recognized among the top companies in the world.  What follows is  a letter written to Ann Rhoades of People Ink from Gregory Pryor, vice president of leadership and organization effectiveness at Juniper Networks. … Continue reading →