Ann Rhoades

About Ann Rhoades

Ann Rhoades is President of People Ink, founding executive vice president at JetBlue Airways, and best-selling author of Built on Values: Creating an enviable Culture that Outperforms the Competition (Josey-Bass, 2011) - Prior to founding People Ink Ann served as the Chief People Officer of Southwest Airlines, Promus Hotel Company (Doubletree Hotel, Homewood Suites, Embassy Suites, and Hampton Inn brands), and JetBlue Airways. Ann is a frequent speaker on the Washington Speakers Bureau and other business events around the country.

You are on the outside what you are on the inside-no debate!

by Ann Rhoades, People Ink. One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience. Think about that.  How many of you know what your employees’ experience is in your company? I’m also not talking about spending loads of money so that people can have a great time … Continue reading →

Is a Values-Based Culture Worth the Effort?

A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But it can become an inevitability if you create the right environment to foster it. We have found that to move to a positive, performance-enhancing culture, leaders simply need to model the values and behaviors they want to see in employees and create systems to reinforce those behaviors. Yes, it is simple conceptually. You can change culture by design if you … Continue reading →

Yahoo – Telecommuting Culture Gone Wrong?

What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees. Critics point out the downside to employees such as productivity losses, commuting headaches, child care costs, and other increased employee costs as reasons for their dismay. From an employee relations point of view this policy change has been a viewed negatively … Continue reading →

5 Steps to Creating a Values-Rich Organizational Culture

Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often, those lived values bear almost no resemblance to the stated values — those lofty statements painted on the walls or sanctified in a mission statement. Many leaders want to believe that all they need to do is proclaim a set … Continue reading →