Manage People at the Speed of Change

How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →

Built on Values – Inspiring a Values-Rich Organizational Culture

Some leaders believe that all they need to do is proclaim a set of values and organizational culture will magically change, but that does nothing to retool the values that control actions on the front line. Changing those inherent values takes more effort and can’t be done by any leader or executives acting alone.

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Launching Off the Wall Leadership

In today’s troubled times, what distinguishes successful companies from those that fail?  According to Jim Collins, author of Good to Great:  Why Some companies Make the Leap and Others Don’t, companies that win during challenging times have core values, stick to those values, and hire the best people.  Many leaders fail to execute this simple concept. Off the Wall Leadership gives leaders five essential principles for creating and maintaining a values-centric culture from a practitioner’s … Continue reading →