How do we engage the CEO in creating a values-based culture?

By Gayle Watson, People Ink. This is a question we are frequently asked. The short answer is, we need to make the business case and have a conversation about the value of culture.  Not only is managing culture the right thing to do, it is good for business. Measurable Performance Outcomes Today CEOs have more content available than ever before about the measurable performance outcomes resulting from efforts focused on culture. Data shows the impact … Continue reading →

How This Leader is Focusing on Values to Transform Workplace Culture

By Gayle Watson, People Ink. A great example of a leader who understands why a strong people culture is so important and how to go about building it. Dr. Williams shares the beginning of their journey in this video. It’s an exciting time to be at the UNT Health Science Center. Dr. Michael Williams, DO, MD, MBA and president of the University of North Texas Health Science Center (UNTHSC), knows the power of a values-based … Continue reading →

Manage People at the Speed of Change

How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →

You are on the outside what you are on the inside-no debate!

by Ann Rhoades, People Ink. One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience. Think about that.  How many of you know what your employees’ experience is in your company? I’m also not talking about spending loads of money so that people can have a great time … Continue reading →

Why Workplace Culture Matters

Does anyone think their business culture is a competitive advantage? If not, why not? We typically hear about organizational culture in Human Resources circles or in the news when big headlines hit. But without an understanding of exactly how culture affects people and ultimately performance it’s easy to lose track of why a leader or a company might want to invest time and energy in developing it. If working on a company culture didn’t actually … Continue reading →

Is a Values-Based Culture Worth the Effort?

A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But it can become an inevitability if you create the right environment to foster it. We have found that to move to a positive, performance-enhancing culture, leaders simply need to model the values and behaviors they want to see in employees and create systems to reinforce those behaviors. Yes, it is simple conceptually. You can change culture by design if you … Continue reading →

How to Create a Customer-Centered Corporate Culture

By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur.   His latest book is  High-Tech, High-Touch Customer Service.  A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads.  And unlike other business advantages, a strong company culture is almost entirely knockoff-proof.  Why?  Your competitors can be 100% relied on to not take the time to focus on the … Continue reading →

Yahoo – Telecommuting Culture Gone Wrong?

What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees. Critics point out the downside to employees such as productivity losses, commuting headaches, child care costs, and other increased employee costs as reasons for their dismay. From an employee relations point of view this policy change has been a viewed negatively … Continue reading →

Company Focus: The Company that Culture Built-Infusionsoft

Companies who are living their values and exemplifying the concept of a high performing people-centric culture deserve recognition.  They serve as an example to model, learn from, and even envy. Today’s company focus in on technology company Infusionsoft “The company that culture built” At Peopleink, we are pleased to see Infusionsoft’s focus, from day one, on building an exemplary culture through lived values … Continue reading →

5 Steps to Creating a Values-Rich Organizational Culture

Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often, those lived values bear almost no resemblance to the stated values — those lofty statements painted on the walls or sanctified in a mission statement. Many leaders want to believe that all they need to do is proclaim a set … Continue reading →

Corporate Culture Award of Distinction to Juniper Networks.

Congratulations to Juniper Networks for making the list of World’s Most Ethical Companies for 2011. We are very pleased that one of our former clients is being recognized among the top companies in the world. 🙂 What follows is  a letter written to Ann Rhoades of People Ink from Gregory Pryor, vice president of leadership and organization effectiveness at Juniper Networks. … Continue reading →

Creating a Successful Corporate Culture-Q&A

Overdrive: How integral is a company’s culture to its overall success and profitability? AnnR: Every company has a culture, but a negative culture – where employees feel used up and spit out – works against your ability to succeed and make profit. You need a positive culture that empowers people to outperform the competition.

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Retain Your Best Employees by Re-Recruiting Them Daily

But it isn’t enough just to hire “A” players. You must continually exceed the expectations of your people and re-recruit them every day. Don’t make the mistake of failing to recognize or spend time with “A” players. Leaders often assume “A” players don’t require attention.

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Corporate Cultures Built on Values and People

Leading a corporate culture based on values is easier said than done. The most successful organizations today have leaders who understand that they are responsible for the cultures of the organizations. They understand that the success of the organization depends completely upon the people. And they understand that success is about creating a place where people are inspired to perform at their highest levels.

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Zappos Culture is Their Brand

Zappos is a great example of “Off the Wall Leadership.” Building and maintaining the culture you want may be easier said than done. If it were easy, more companies would be doing it successfully. It takes a focus on core values, leadership, and a commitment to institutionalizing the desired behaviors.

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JetBlue’s Success – A Corporate Culture Based on Values

Congratulations, JetBlue, for your commitment to getting the right results the right way! The People Ink team is privileged and blessed to have worked with Dave Barger, JetBlue CEO, and his team to develop a values-centric model for creating a unique culture. The model is simple, but difficult to execute, because it requires a commitment to a set of core values and associated behaviors.

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Corporate Culture – How are Things Really Done Around Here?

When Herb Kelleher, former CEO of Southwest Airlines, was asked about the unique Southwest culture, he simply replied, “Culture is what people do when no one is looking.” Most often, I find a disparity between the formal policies and operating procedures of an organization and “how things are really done around here.”   There is no mystery to corporate culture.  Take a look around your organization and you will see it in the way people interact every day.  … Continue reading →