Manage People at the Speed of Change

How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →

A Customer Service Culture-Congratulations to JetBlue Airways Award

Congratulations jet Blue on another customer service award. Below is a June 13th letter from David Barger of JetBlue Airways informing crew members of the eighth consecutive J.D. Powers award for highest customer satisfaction. JetBlue continues to astound. If your looking for an example of how organizational culture can drive performance & customer satisfaction, look at JetBlue Airways. … Continue reading →