Values-Based Recruiting at Community Coffee Company

The above video gives you a taste of the culture Community Coffee Company is building and we think they are doing a great job. By Gayle Watson, People Ink. I recently had the opportunity to look back at the progress made by one of our clients, Community Coffee Company. They began their culture transformation in 2012 with the help of People Ink. At that time, Community Coffee Company reviewed their core Values and developed a … Continue reading →

Is a Values-Based Culture Worth the Effort?

A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But it can become an inevitability if you create the right environment to foster it. We have found that to move to a positive, performance-enhancing culture, leaders simply need to model the values and behaviors they want to see in employees and create systems to reinforce those behaviors. Yes, it is simple conceptually. You can change culture by design if you … Continue reading →

How to Create a Customer-Centered Corporate Culture

By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur.   His latest book is  High-Tech, High-Touch Customer Service.  A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads.  And unlike other business advantages, a strong company culture is almost entirely knockoff-proof.  Why?  Your competitors can be 100% relied on to not take the time to focus on the … Continue reading →

5 Steps to Creating a Values-Rich Organizational Culture

Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often, those lived values bear almost no resemblance to the stated values — those lofty statements painted on the walls or sanctified in a mission statement. Many leaders want to believe that all they need to do is proclaim a set … Continue reading →

Values-Based Culture The New Hot Topic in Business Management?

Values Based Leadership and Cultures Based Upon Values is now apparently Hot. A recent online article by The Economist Magazine reports that Walmart is trying to instill a “Values-Based” organizational culture. Congratulations. If you need help please call us 🙂 “AS WALMART grew into the world’s largest retailer, its staff were subjected to a long list of dos and don’ts covering every aspect of their work. Now the firm has decided that its rules-based culture … Continue reading →