How do we engage the CEO in creating a values-based culture?

By Gayle Watson, People Ink. This is a question we are frequently asked. The short answer is, we need to make the business case and have a conversation about the value of culture.  Not only is managing culture the right thing to do, it is good for business. Measurable Performance Outcomes Today CEOs have more content available than ever before about the measurable performance outcomes resulting from efforts focused on culture. Data shows the impact … Continue reading →

How This Leader is Focusing on Values to Transform Workplace Culture

By Gayle Watson, People Ink. A great example of a leader who understands why a strong people culture is so important and how to go about building it. Dr. Williams shares the beginning of their journey in this video. It’s an exciting time to be at the UNT Health Science Center. Dr. Michael Williams, DO, MD, MBA and president of the University of North Texas Health Science Center (UNTHSC), knows the power of a values-based … Continue reading →

You are on the outside what you are on the inside-no debate!

by Ann Rhoades, People Ink. One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience. Think about that.  How many of you know what your employees’ experience is in your company? I’m also not talking about spending loads of money so that people can have a great time … Continue reading →

How to Create a Customer-Centered Corporate Culture

By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur.   His latest book is  High-Tech, High-Touch Customer Service.  A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads.  And unlike other business advantages, a strong company culture is almost entirely knockoff-proof.  Why?  Your competitors can be 100% relied on to not take the time to focus on the … Continue reading →