Psychology At Work-Happy Employees Give Better Customer Service

By Alexa Thompson. (Alexa writes for an online psychology resource providing prospective students and professionals with useful information about the study of psychology.) Employees give what they receive. Businesses understand what good customer service is but are sometimes disappointed when delivery of a product or service is combined with poor employee attitudes. ¬†Clearly customer service training and expertise is important in delivering a positive customer experience but how does the environment employees work in affect … Continue reading →