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Ann is a dynamic and visionary Human
Resources Executive with over 25 years experience in a variety of
service-based industries. She held the position of Vice President of the
People Department for Southwest Airlines and Executive Vice President of
Team Services for Promus Hotel Corporation and most recently, the Executive
Vice President of People for JetBlue Airways where she currently remains as
a Board Member as well as President of People Ink, her Human Resources
consulting company.
Linde is a seasoned Human Resources professional with over 20 years experience in designing and implementing innovative employee-based programs that support business objectives. She has effectively managed a variety of functions within Human Resources for major companies including American Express, The Dial Corporation, and Doubletree Hotels Corporation, later Promus Hotel Corporation. Her technical knowledge; proven facilitation skills, and design expertise link human resources programs to key business strategies. These programs include performance management, multi-rater feedback, creative pay strategies; employee involvement/incentive design, and executive and sales incentive design. In addition, Linde has contributed to the success of organizations through the design of paid time off banks and cost effective benefit programs supported by creative communication solutions. Linde has managed internal human resources functional teams in company mergers. Most recently, she designed and implemented the total pay and benefits strategy for a new start-up airline. Linde holds a BA from the University of Arkansas and an MBA from the University of Phoenix. She is an active member of WorldatWork (formerly ACA) and the Society for Human Resources Management. Linde currently serves as an instructor for WorldatWork seminars.
Delise Crimmins Delise has been a Human Resources professional for over 11 years. Her energy, enthusiasm, and knowledge have helped teams work more effectively, managers do their jobs with greater skill, and employees perform at their peak. As a Manager of Training and Development for Southwest Airlines, Delise developed and delivered supervisory, management, and skills training to thousands of employees every year. Her motivational style and knowledge created a success for the employees at Southwest Airlines. In addition to her extensive background in program design, development, and delivery, Delise also has extensive knowledge of EEO law, Employee relations and recruiting. As the Director of Human Resources for the Ratner Group in Falls Church, Virginia, Delise was successful in creating an employee relations strategy for this 13,000-employee organization. She has also given numerous presentations on EEO related topics, such as the ADA, FMLA, EEOC compliance, harassment, and discrimination. Delise has the ability to communicate to people at all levels. She has worked with executives as well as front-line employees with equal success. Delise has worked as a consultant for the past eight years. She has worked with clients in many industries, including banking, retail, service, aviation, and insurance, to name a few. She has traveled across the United States, Mexico, Canada, and Europe to work with teams and individuals. Her love of learning and enthusiasm for her work inspire people to learn and to excel. Delise’s success rests in her deep belief in what she does. She hopes to create more effective teams, leaders, communicators, and companies. She shares this commitment with her community. Her community involvement includes being a mediator for the Dallas County Juvenile Department and a literacy instructor for the Texas penal system. Delise is a graduate of the University of Texas at Austin.
After 10 years in the
People business, Sherry retired to Motherhood and Volunteer Extraordinaire!
She decided after years of growing up with her boys she would She has quickly sharpened her People skills and her ability to run the office. She considers it a great accomplishment to be able to multi-task, organize a busy calendar, arrange heavy travel, and manage finances.
Jeff is a proven Human Resources executive with 15 years experience in both the service and retail industry. He has been responsible for creating successful employee relations and recruiting programs, cutting edge award-winning learning systems, HR information technology and compensation and benefits design, implementation and administration. Most recently, Jeff was Senior Vice President for The Hair Cuttery, America’s largest privately held salon and spa chain. Jeff had responsibility for human resources and also was acting Chief Operating Officer. Prior to this, Jeff was Vice President of Organizational Development and training for Office Depot, one of America’s fastest growing and most successful retailers. Jeff led the design of Office Depot University, an award winning leadership development institute. He also spearheaded the use of cutting edge technology to create international virtual classrooms around the world. Jeff played a leadership role in the acquisition of ten competitor companies. From 1983-1994, Jeff was a member of the Southwest Airlines organization where he held positions ranging from the front line to Director of Training and Development. Jeff played a key role in the creation of Southwest’s University for People and designed Southwest’s hiring profiles and peer selection system. Jeff has performed business consulting services for a variety of organizations including Harrah’s, Exxon, The Home Shopping Network, Hyatt and others. Jeff holds a BA from Florida Atlantic University and is a commercially rated pilot.
Shelley is a multi-talented and innovative Human Resources professional with 19 years of generalist experience in unit, regional and corporate level positions with Doubletree Hotels Corporation, later Promus Hotel Corporation and JetBlue Airways Corporation. Shelley has expertise in all aspects of human resources, including benefits administration, employment and recruiting, workers compensation, employee relations, organizational analysis and development and training. She is recognized as a strong contributor, providing strategic human resources/operational support consistent with key business plan objectives. She is also known to have excellent organizational skills, listening skills, out-of-the-box thinking and problem solving skills. Shelley has the innate ability to instill FUN in the workplace. Some of her notable accomplishments have been the design and implementation of a very unique company-wide length of service program, participation in the design of a multi-rater feedback process, serving as the Human Resources/Benefits lead on a project team that successfully implemented a new integrated Human Resources and Payroll system. Shelley has conducted nationwide training on subjects such as the American’s With Disabilities Act, Sexual Harassment, Guest Service Elements, and HR/Payroll system training. Shelley was a key participant in the successful completion of two company mergers, integrating best practices and demonstrating excellent communication skills in order to blend cultures. Shelley attended the University of Northern Colorado for two years and then transferred to the Monterey Institute of International Studies where her major was French. She also speaks Spanish. Shelley holds her Bachelor's in Business Management from the University of Phoenix.
After forty years of experience leading people in high performance environments, Terry Moose Millard is convinced organizational success always depends on the people. He believes that Jim Collins was absolutely right in his book Good to Great when he said, people are not your most important asset-the right people are. Through his 20 year Air Force flying career, and the next fifteen years at Southwest Airlines, he became deeply immersed in developing high performance-high spirited cultures, first as a fighter squadron commander and then as a check airman, employee advocate, and supervisor at Southwest Airlines. With a bachelor's degree in business and a master's degree in human resource management, Moose has been helping companies achieve success since 1990. His focus in consulting and speaking engagements has been on maximum employee engagement, colossal customer care, and high performance-high spirited cultures. As a result of his experience, expertise, and speaking style, Moose has become a popular nationally known speaker on those topics. Since the Institute for Healthcare Improvement 100,000 lives campaign in 2005, he has focused increasing attention on applying lessons from other industries to the healthcare arena in a crusade to improve patient outcomes, employee satisfaction, and healthcare safety. His own 17 year adventure with cancer has provided a wealth of patient perspective experience. His relationship with PeopleInk and CareLeaders allows him to work with highly skilled and experienced professionals in both the healthcare and human resources fields.
Terry Moose Millard is perfectly comfortable with
both of his names, but prefers to keep the exact origins of his nickname
shrouded in the mists of history.
Julie is an innovative and strategic Human
Resources professional with over 15 years of experience in a variety of
industries such as hospitality, environmental, airlines Julie is regarded as a strategic business partner successful at building relationships at all levels of the organization. She has both hands on and managerial experience in the areas of recruitment, selection, talent management, change management, employee relations, benefit plan design, implementation and administration, training development and delivery, employee relations, and policy development and administration. Some of Julie's career highlights include successfully leading the staffing and benefits integration activities for a newly formed joint venture, establishing a competency based selection process and recruitment strategy that met the growth needs of the business, implemented a company's first talent management process, planned and orchestrated a recruitment call center for a start up company, participated in the design of a multi-rater feedback process and led a cross functional team that designed and implemented a companies first Technology Career Progression and Science Fellow program. Julie holds a BS from Southeast Missouri State University and a Masters degree from Lindenwood University. She is Six Sigma trained and is also an active member of the Society for Human Resource Management and Employment Managers Association.
An associate of People Ink, Gayle Watson
specializes in designing enterprise-wide learning systems that foster learning
communities and create a continuous learning culture for corporations. Her work
focuses on aligning values, human capital assets, and a knowledge-based
performance management system to create high performing teams. She has over 30
years experience working in and consulting to numerous enterprises including
those in international financial services, technology, customer call/contact
center, sales and service companies, and nonprofit organizations.
Shannon is a multifunctional and dynamic human
resource executive with over 15 years of experience in turnaround organizations
in industries for healthcare, education, retail and gaming enterprises. She has
been responsible for driving change by redesigning the nature of work for Human
Resources to meet company objectives.
TOGETHER WE ARE...
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Ann
Rhoades
Linde Harned
Sherry
Roberts 
Shelley
Wells
Terry
Gayle
Watson
Shannon
Mick
